Refund Policy

At FrameWork Compliance, we strive to provide high-quality compliance solutions and services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services and products.

1. General Refund Policy

Refunds are granted under specific conditions based on the type of service purchased. Due to the nature of compliance and consulting services, refunds are typically limited. However, we ensure fairness in our policy to address customer concerns appropriately.

A. Subscription-Based Services

• If you cancel your subscription within the first 7 days of purchase and have not used the service extensively, you may be eligible for a full refund.
• Refunds will not be provided for partially used billing cycles.
• Cancellations after the first 7 days will not be eligible for a refund, but you may continue using the service until the end of the billing period.

B. One-Time Services and Consulting Fees

• Due to the time and expertise involved in compliance consulting, one-time service fees are non-refundable once work has commenced.
• If you cancel before work begins, you may be eligible for a partial refund, minus any administrative or preparatory costs.

C. Software and Digital Products

• Refunds for software or digital compliance tools are only available if you report a technical issue within 14 days that prevents normal usage and we are unable to resolve it.
• Refunds will not be granted for change of mind or improper use.

D. Custom Compliance Services

• If a compliance solution or service has been tailored specifically for your business, refunds are not available once work has commenced.
• If FrameWork Compliance fails to deliver the agreed-upon scope of work, we will issue a partial or full refund, depending on the circumstances.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us at support@frameworkgrc.com within the eligible refund period.
2. Provide your order details, reason for refund, and any supporting documents.
3. Our team will review your request and respond within 5-7 business days.

3. Exceptions and Special Cases

Refunds may be denied if:

• The service has been used extensively before the refund request.
• The refund request is made outside the eligible period.
• The issue reported is not due to an error on our part.
• The refund policy has been abused in previous transactions.

4. Processing Refunds

• Approved refunds will be processed to the original payment method within 10-14 business days.
• Any transaction fees incurred during payment processing may be deducted from the refund amount.

5. Contact Information

For any refund-related inquiries, please contact:

FrameWork Compliance Platform Services

Email: support@frameworkgrc.com

Phone: 1-800-342-3452

Address: 30 North Gould Street. Ste R.

Sheridan, WY 82801